Troubleshooting

Why are some files skipped during Workspace sync?

There are primarily two reasons that a file could be skipped during Workspace syncs.

1. File size exceeded the limitation.

As of now, a single file larger than 5MB will be automatically excluded during Workspace synchronization. When you have a oversized file in a shared project (or profile), you will be able to see a yellow warning sign displayed next to that file object, indicating that it’s too large.

2. Illegal characters (only applies to Pagico on Windows)

As mentioned in the [Known Issues] article, Pagico on Windows cannot accept certain characters in filenames, due to a number of technical constraints. Since this issue only applies to Pagico on Windows, Pagico on other platforms have no problem dealing with files with special characters. As a result, it’s very likely that files containing those special characters might be sync’ed over the network to Windows machines. To be protective, those files will be automatically skipped on the Windows workstations. The workaround is quite simple: just rename the file using plain english letters and everyone will be happy. To be more precise and technical, Pagico on Windows can only accept files with names encoded in ISO-8859-1.

We are certainly not happy with this technical constraint, and please rest assured that we’ve always been working to improve on this front. We’ll let you know as soon as we make the breakthrough.

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Activation process could not connect to the Internet?

Starting from Mac OS X 10.6.5, we realized that occasionally the system would stop translating DNS records for Pagico for some unknown reasons. As a result, the activation process might not work and report the lack of internet connection. If you are stuck at this process when you do have internet access, please try a computer restart. We’ve found out that a computer restart would fix this issue.

This issue affects only Pagico on Mac, and we are still working on it to figure out where the issue is.

Also posted in Frequently Asked Questions | Back to Top | No user contributed notes yet.

Why are some phrases not properly localized?

If you are using Pagico in a language that is not English, Chinese, or Japanese, you might occasionally see phrases that are displayed in English, or poorly translated. This is normal, and I’d like to apologize for this inconvenience.

The reason behind this issue is that, we are a tiny team and we can only maintain 100% translation accuracy on this number of language packs. Everything else (such as the German or Italian language packs, etc) are made by volunteers in their spare time.

In most cases, our software project is moving forward in a very fast pace. And more often than not, our volunteers cannot keep up the pace with us. So we built our language system to fall back to the English phrase when a localized phrase is not found (or updated). But please rest assured that:

  1. This will never create data-related issue and will not compromise data integrity;
  2. We are always trying to keep all the language packs up-to-date.

So again, I apologize for the inconvenience, and thank you for your understanding. In the mean time, if you are able to help us localizing some of the phrases, you’re more than welcome to contact us. We will appreciate your contribution very much.

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On Mac: Could not import files into Pagico databases?

The Mac OS X uses an advanced file system that supports complicated file permission settings. However, in some cases things might go slightly wrong: nothing shows up when you try to import files into a specific Pagico database. When this happens, a very easy permission-fix might get things going again:

  1. Make a duplicate of the database that you’re having problems with;
  2. Open up the duplicated database and see if you can import files;
  3. If yes, get rid of the original database and keep using the newly duplicated one.

If it does not work after step 2, please contact us.

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Making Pagico compatible with 64-bit Ubuntu

This article describes how to make Pagico compatible with 64-bit Ubuntu operating systems. Special thanks to Pete Elsdon for putting this tutorial together.

Disclaimer: This method is not officially supported, therefore it is not guaranteed that this method will work under Ubuntu 9.04 / 9.10 and any future updates. Also this tutorial is intended for intermediate and advanced Ubuntu users as it involves some terminal work.

How To

  1. Check that you have getlibs installed – it should be available via the Synaptic Package Manager.
  2. Download the Pagico installer file as you need from here.
  3. Open a terminal and navigate to the directory in which the installer file was saved.
  4. Because this installer will be for a 32 bit architecture, we have to ‘force’ install. So type:
    sudo -i dpkg -i ––force-architecture pagico……
  5. Do NOT run Pagico from a menu or by invoking Gnome Do or such like yet. Instead run it from a terminal first in order to figure out what libraries it’s going to need.
  6. Simply type ‘pagico’ (followed by “enter”) in the terminal.
  7. You’ll get a series of error messages which will point you to the libraries that are missing. You’ll probably see something like: ‘error while loading shared libraries: libxxx..so.6′
  8. This is where getlibs does its thing. Using the above as an example we’d type ‘sudo -i getlibs -l libxxx.so.6′, and that should then take care of that library. For each missing library do the same using its name exactly as displayed in the error message.
  9. Keep doing this until eventually Pagico should run from the terminal. When that happens you can then launch Pagico via the menu command, or however you like.
  10. When you upgrade to a newer version of Pagico you’ll have to follow this procedure, but there are normally only two or three shared libraries to update.

Some external articles that you might find helpful:

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Lost your activation code?

Whenever you’re re-installing Pagico, there is a chance that you might be asked for activation code again. And if you lost it, don’t worry. It’s very easy to recover your activation code through our online system.

To request a code redelivery, simply click here, type in the email address associated with your license, and hit enter.

If successful, you’ll receive an email containing your activation code in just seconds (depend on network conditions).

Message getting blocked?

The automated email containing your activation code might get blocked by your mail server as SPAM, although it doesn’t contain any malicious material. So if you still don’t have the message 10 minutes after requesting it, it probably has been blocked. Contact us so we can manually send the code to you.

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Have you checked the “Known Issues” list first?

It is very possible you’re experiencing a known issue. So before scratching your head and trying to figure out the problem, make sure you have checked the Known Issues list first.

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Pagico running too slow?

There are many factors that can slow down a computer program or even your entire system. However, if Pagico is the only program running abnormally slow, here are some thoughts:

1. Your database is stored on a flash drive or net drive?

Pagico is an intelligent program. Some times it reads and writes to the database in the background even when you’re not writing or saving something into it. So, if your database is stored on a low-speed storage, such as a flash drive or net drive, please shut down Pagico, move the database onto your hard drive (or firewire connected external hard drive), and re-open the it.

2. You’re connected to a wireless network with very weak (or barely has) reception

Pagico is built with tons of web technologies, so it might need to access the internet (for example, sync with the MobileNote server) from time to time. If you’re connected to a wireless network with very weak or barely has reception, it might eventually cause Pagico not working properly, because it might be always trying to connect to the remote server through the wireless network, which barely really works.

3. Your computer has security software installed with web content filtering option turned on

As mentioned before, Pagico is built with web technology. So, if your computer has security software installed with web content filtering option turned on, it might (very unlikely, though) try to filter everything that Pagico presents to you. This is a very unlikely event, but it is possible. So a good practice might be, turn the web content filtering option off temporarily and see if the performance of Pagico changes. If it doesn’t, turn the option back on; if it does, you’ll need to add “Pagico” to the trusted program list in your security program.

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Permission issues when opening a database?

The Pagico databases is actually a folder containing all sorts of important information. On systems with strict permission policies, such as Mac OS X and Linux systems, the permission of the files and folders within the database folder could change when duplicated or moved.

Pagico will test to confirm that it has the read and write permission to the database files upon opening. So when it reports permission issues, you’ll need to set the database folder and all its enclosed items to be accessible to you in both read and write mode.

And no, there is not a “read-only” mode for Pagico databases, even though some times you are not intend to change the database.

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Schedule Flowchart

A whole new way to see and arrange your schedule

A whole new way to see and arrange your schedule

Pagico presents your schedule in a whole new way. Unlike traditional calendar views, this flowchart helps you concentrate on what’s in the near future, what needs to be done, and what’s already overdue. It also provides a clearer sense of time for long-term projects, rather than “pop up in your calendar, saying that your final project is due tomorrow”, which is already too late.

Reschedule your tasks easily

Starting from Pagico v5, you can reschedule your tasks by dragging and dropping the task bars in the flowchart. To complete move the task to a different spot, just drag the middle part of the bar. If you just would like to extend (or shorten) the task without changing the starting date, simply hover your mouse onto the bar and drag the double-line handle. Still you can click on the bar to reveal detailed information about the task and make changes there.

The color says a lot

Different colors are used for tasks with different status. Green bars indicate the tasks that are starting tomorrow; grey bars are for tasks in the future; blue bars are for the currently active tasks; and red bars, well, you know what that means.

If you selected a color for the list item, the selected color will be reflected in the checkbox, not the task bars themselves.

Also posted in Managing Schedule | Back to Top | 5 User Contributed Notes.