Frequently Asked Questions


Can I use one license on multiple computers?

Unfortunately, no. One license is bound to one computer (installation). Although you can still use the same code to activate on another installation, your first installation will be automatically de-activated.

However, we do provide huge discounts for purchasing additional licenses.

Are the database files cross-platform compatible?

Definitely yes! The database files created by Pagico, regardless of the edition of the software (Windows, Mac or Linux), are cross-platform compatible. So you can move them among computers, without worrying about compatibility issues.

Note

On systems with strict permission settings, such as Mac, Linux and Vista, you might encounter permission-related problems. When you do, make sure you change the permission of the database file to your account, and apply the permission setting to all its enclosed items.

How do I backup / restore my data in Pagico?

All your data in Pagico is stored in the database file (on Mac) or folder (on Windows). There is no personal data stored with the application, or somewhere else.

So for example if you need to redo your system, or move your data to another computer, simply duplicate your database file (the one ending with “.pgco”).

Pagico doesn’t have the document template that I use a lot. Can I suggest one?

Sure! If you use a certain type of documents a lot, and Pagico doesn’t have its document shortcut built-in, just let us know. We’ll consider your suggestion, In fact, it is very likely that your favorite document type being added in the next release!

Does Pagico support different character sets (Chinese, Japanese, French, …)?

Yes! Pagico is built with UTF-8 character set. So literally Pagico supports any character set that you use (as long as your computer can display them).

Will Pagico impose security issue on my computer?

Pagico uses web technologies to render its user interface, and server technologies to handle your actions in the software. Therefore, there is a web server running behind the scene to handle everything.

If you want a plain English answer that uncle sam can understand, that would be: Pagico will not introduce security issues to your computer. The following words are prepared for those who pursuit details.

The web server that Pagico incorporates, is bound to the loopback network interface on your computer (with an address of 127.0.0.1), which means it does not accept any requests that are made from other computers. To other computers on the network, this service does not even exist. So, it could not become a possible breach of your computer system.

Similar approach has also been implemented by big names like Google Desktop: a GUI front-end application with a web server in the background providing feature support.

Firewall Settings: Block, or Unblock?

The answer is definitely “Unblock”, when asked by your firewall application, because Pagico will need internet access to activate, and sync with our servers to provide necessary services, such as the MobileNote feature.

Pagico doesn’t have the language that I speak. Can I contribute?

Oh sure! If you speak both english and another language that Pagico doesn’t have, you’re more than welcome to contribute! We have a specially designed web-based system, so if you want to, it’s very easy to start making the language pack.

In return for your effort, a free license with lifetime upgrade will be provided. So if you’re interested, let us know!

Upgrade Policy

Before Pagico v4.x, software upgrades have been free even for major upgrades (i.e. from 2.x to 3.x). However, the upgrade to Pagico v4 is not going to be free, due to the large amount of time and resource we’ve put into this project.

$10 Upgrade Fee
Customers who bought licenses before May 10th, 2009, can upgrade to Pagico v4 for just $10 per license.

Free Upgrade
Customers who bought licenses on or after May 10th, 2009 will be eligible for free upgrade to Pagico v4.

Why do I have a /opt folder (on Mac)?

If you’re a Mac user, once you’ve upgraded to Pagico v4 you’ll notice that there’s a new folder named “opt” on your main drive. This folder, although very common on linux systems, is still kind of new to Mac users. It is there because of the new Command Line Interface (CLI) component, which provides feature support for Pagico Helper, and the Task CLI plugin which allows you to display To-do lists on your desktop.

This folder is there, instead of somewhere in your Application folder, is because we wanted to create a consistent environment for both Mac and Linux systems so that Linux savvy users can feel at home when they see the opt folder.

However, if you’re not comfortable with having an opt folder there, you can feel free to delete it if you don’t want to take advantage of the Task CLI plugin or the Pagico Helper. The rest functionalities of Pagico will not be affected.

Note

Starting from Pagico v4.0 r891, the Pagico Helper will still function even if the /opt folder is removed.