Frequently Asked Questions


Activation process could not connect to the Internet?

Starting from Mac OS X 10.6.5, we realized that occasionally the system would stop translating DNS records for Pagico for some unknown reasons. As a result, the activation process might not work and report the lack of internet connection. If you are stuck at this process when you do have internet access, please try a computer restart. We’ve found out that a computer restart would fix this issue.

This issue affects only Pagico on Mac, and we are still working on it to figure out where the issue is.

Why are some phrases not properly localized?

If you are using Pagico in a language that is not English, Chinese, or Japanese, you might occasionally see phrases that are displayed in English, or poorly translated. This is normal, and I’d like to apologize for this inconvenience.

The reason behind this issue is that, we are a tiny team and we can only maintain 100% translation accuracy on this number of language packs. Everything else (such as the German or Italian language packs, etc) are made by volunteers in their spare time.

In most cases, our software project is moving forward in a very fast pace. And more often than not, our volunteers cannot keep up the pace with us. So we built our language system to fall back to the English phrase when a localized phrase is not found (or updated). But please rest assured that:

  1. This will never create data-related issue and will not compromise data integrity;
  2. We are always trying to keep all the language packs up-to-date.

So again, I apologize for the inconvenience, and thank you for your understanding. In the mean time, if you are able to help us localizing some of the phrases, you’re more than welcome to contact us. We will appreciate your contribution very much.

How can I synchronize my databases across my computers?

Please follow this link for a tutorial to do just that.

Why do I have a /opt folder (on Mac)?

Note

This behavior has been addressed in Pagico v4.2. Pagico will not try to create the /opt folder any more.

Read More »

Will Pagico impose security issue on my computer?

Pagico uses web technologies to render its user interface, and server technologies to handle your actions in the software. Therefore, there is a web server running behind the scene to handle everything.

If you want a plain English answer that uncle sam can understand, that would be: Pagico will not introduce security issues to your computer. The following words are prepared for those who pursuit details.

The web engine that Pagico incorporates, is bound to the loopback network interface on your computer (with an address of 127.0.0.1), which means it won’t be able to accept any requests that are made from other computers. From another computers’ perspective, this web service does not even exist. So, it could not become a possible breach of your computer system.

Similar approach has also been implemented by big names like Google Desktop: a GUI front-end application with a web engine in the background providing feature support.

Firewall Settings: Block, or Unblock?

The answer is definitely “Unblock”, when asked by your firewall application, because Pagico will need internet access to activate, and sync with our servers to provide necessary services, such as the Channels feature.

Can I use one license on multiple computers?

Unfortunately, no. One license is bound to one computer (installation). Although you can still use the same code to activate on another installation, your first installation will be automatically de-activated.

However, we do provide huge discounts for purchasing additional licenses.

Are the database files cross-platform compatible?

Definitely yes! The database files created by Pagico, regardless of the edition of the software (Windows, Mac or Linux), are cross-platform compatible. So you can move them among computers, without worrying about compatibility issues.

Note

On systems with strict permission settings, such as Mac, Linux and Vista, you might encounter permission-related problems. When you do, make sure you change the permission of the database file to your account, and apply the permission setting to all its enclosed items.

Pagico doesn’t have the language that I speak. Can I contribute?

Oh sure! If you speak both english and another language that Pagico doesn’t have, you’re more than welcome to contribute! We have a specially designed web-based system, so if you want to, it’s very easy to start making the language pack.

In return for your effort, a free license with lifetime upgrade will be provided. So if you’re interested, let us know!

Pagico doesn’t have the document template that I use a lot. Can I suggest one?

Sure! If you use a certain type of documents a lot, and Pagico doesn’t have its document shortcut built-in, just let us know. We’ll consider your suggestion, In fact, it is very likely that your favorite document type being added in the next release!

How do I backup / restore my data in Pagico?

All your data in Pagico is stored in the database file (on Mac) or folder (on Windows). There is no personal data stored with the application, or somewhere else.

So for example if you need to redo your system, or move your data to another computer, simply duplicate your database file (the one ending with “.pgco”).

Does Pagico support different character sets (Chinese, Japanese, French, …)?

Yes! Pagico is built with UTF-8 character set. So literally Pagico supports any character set that you use (as long as your computer can display them).