Frequently Asked Questions

Transition Guide for P+ and Workspace Beta Testers

This article goes over some of the things that are important to Workspace beta testers. A server-side reset is planned on December 9th, 10:00pm, Eastern Standard Time.

What’s going to happen?

To get ready for the official release of P+ for iPad and Workspace service, we are planning to delete all our server-side data on Dec 9th 10:00pm, U.S. Eastern Standard Time. All our existing beta workspaces (including the inboxSync ones) as well as Pagico ID accounts will be erased.

To get ready for the data reset, please follow these steps:

  • Back up all your databases.
  • Be sure to upgrade your Pagico for desktop to the latest version (as of now, it is r1211/1212), as the last few revisions contained important bug fixes for workspace sync
  • Once updated, load into your database and let Pagico sync, to get all the updated data.
  • Then, switch to the “Workspaces” section, and click on the “Leave” button under each individual workspaces to, well, leave the workspaces.

Once you’re no longer associated with a workspace, all the data (projects, contact profiles) that are NOT authored (read: created) by you will be removed from your database. Things you started will still be stored in your database. (Note: Be sure to backup your databases before leaving workspaces, just in case anything weird happens).

So, what’s next?

The Workspace service is going to be officially launched on December 16th, 10am EST. Once released, you will be able to purchase individual workspaces via your Pagico ID account. Workspaces will be purchased using a subscription model with minimal monthly costs. Pricing and other details about the Workspace service launch will be discussed in a separate post.

How about P+?

For P+ beta testers, please follow these steps:

  • Be sure to get all your data synchronized with our servers
  • Erase the app from your device
  • Purchase the app from the AppStore
The official P+ app comes with one lifetime free Workspace MINI that gives you 100Mb cloud storage. This should be sufficient for daily task management and sync moderate amount of data between your iPad and Pagico on your computer. This also allows the P+ app to be functional by itself without requiring a separate workspace purchase.

What about your current Pagico ID account?

Since we’ll also erase the data on our Pagico ID server, you’ll need to re-create your Pagico ID account after the data reset. Just a small recap: your Pagico ID account will gives you access to the following things:

  • Enable InboxSync (will based on a Workspace MINI and remain free) across your devices
  • Purchase, renew, and manage your existing workspaces
  • Access your inbox data via the web interface

While the data reset will cause inconvenience on your end, it is necessary to ensure future stability.

Also posted in Working with your team | Back to Top | 2 User Contributed Notes.

Activation process could not connect to the Internet?

Starting from Mac OS X 10.6.5, we realized that occasionally the system would stop translating DNS records for Pagico for some unknown reasons. As a result, the activation process might not work and report the lack of internet connection. If you are stuck at this process when you do have internet access, please try a computer restart. We’ve found out that a computer restart would fix this issue.

This issue affects only Pagico on Mac, and we are still working on it to figure out where the issue is.

Also posted in Troubleshooting | Back to Top | No user contributed notes yet.

Why are some phrases not properly localized?

If you are using Pagico in a language that is not English, Chinese, or Japanese, you might occasionally see phrases that are displayed in English, or poorly translated. This is normal, and I’d like to apologize for this inconvenience.

The reason behind this issue is that, we are a tiny team and we can only maintain 100% translation accuracy on this number of language packs. Everything else (such as the German or Italian language packs, etc) are made by volunteers in their spare time.

In most cases, our software project is moving forward in a very fast pace. And more often than not, our volunteers cannot keep up the pace with us. So we built our language system to fall back to the English phrase when a localized phrase is not found (or updated). But please rest assured that:

  1. This will never create data-related issue and will not compromise data integrity;
  2. We are always trying to keep all the language packs up-to-date.

So again, I apologize for the inconvenience, and thank you for your understanding. In the mean time, if you are able to help us localizing some of the phrases, you’re more than welcome to contact us. We will appreciate your contribution very much.

Also posted in Troubleshooting | Back to Top | No user contributed notes yet.

How can I synchronize my databases across my computers?

Please follow this link for a tutorial to do just that.

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Why do I have a /opt folder (on Mac)?

Note

This behavior has been addressed in Pagico v4.2. Pagico will not try to create the /opt folder any more.

Read More »

Back to Top | 2 User Contributed Notes.

Upgrade Policy

Before Pagico v4.x, software upgrades have been free even for major upgrades (i.e. from 2.x to 3.x). However, the upgrade to Pagico v4 is not going to be free, due to the large amount of time and resource we’ve put into this project.

$10 Upgrade Fee
Customers who bought licenses before May 10th, 2009, can upgrade to Pagico v4 for just $10 per license.

Free Upgrade
Customers who bought licenses on or after May 10th, 2009 will be eligible for free upgrade to Pagico v4.

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Will Pagico impose security issue on my computer?

Pagico uses web technologies to render its user interface, and server technologies to handle your actions in the software. Therefore, there is a web server running behind the scene to handle everything.

If you want a plain English answer that uncle sam can understand, that would be: Pagico will not introduce security issues to your computer. The following words are prepared for those who pursuit details.

The web engine that Pagico incorporates, is bound to the loopback network interface on your computer (with an address of 127.0.0.1), which means it won’t be able to accept any requests that are made from other computers. From another computers’ perspective, this web service does not even exist. So, it could not become a possible breach of your computer system.

Similar approach has also been implemented by big names like Google Desktop: a GUI front-end application with a web engine in the background providing feature support.

Firewall Settings: Block, or Unblock?

The answer is definitely “Unblock”, when asked by your firewall application, because Pagico will need internet access to activate, and sync with our servers to provide necessary services, such as the Channels feature.

Back to Top | 3 User Contributed Notes.

Can I use one license on multiple computers?

Unfortunately, no. One license is bound to one computer (installation). Although you can still use the same code to activate on another installation, your first installation will be automatically de-activated.

However, we do provide huge discounts for purchasing additional licenses.

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Are the database files cross-platform compatible?

Definitely yes! The database files created by Pagico, regardless of the edition of the software (Windows, Mac or Linux), are cross-platform compatible. So you can move them among computers, without worrying about compatibility issues.

Note

On systems with strict permission settings, such as Mac, Linux and Vista, you might encounter permission-related problems. When you do, make sure you change the permission of the database file to your account, and apply the permission setting to all its enclosed items.

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Pagico doesn’t have the language that I speak. Can I contribute?

Oh sure! If you speak both english and another language that Pagico doesn’t have, you’re more than welcome to contribute! We have a specially designed web-based system, so if you want to, it’s very easy to start making the language pack.

In return for your effort, a free license with lifetime upgrade will be provided. So if you’re interested, let us know!

Back to Top | 1 User Contributed Note.

Pagico doesn’t have the document template that I use a lot. Can I suggest one?

Sure! If you use a certain type of documents a lot, and Pagico doesn’t have its document shortcut built-in, just let us know. We’ll consider your suggestion, In fact, it is very likely that your favorite document type being added in the next release!

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How do I backup / restore my data in Pagico?

All your data in Pagico is stored in the database file (on Mac) or folder (on Windows). There is no personal data stored with the application, or somewhere else.

So for example if you need to redo your system, or move your data to another computer, simply duplicate your database file (the one ending with “.pgco”).

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Does Pagico support different character sets (Chinese, Japanese, French, …)?

Yes! Pagico is built with UTF-8 character set. So literally Pagico supports any character set that you use (as long as your computer can display them).

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